Delivery and returns policy template for a small online shop

Most small shops either have no policy or a copied one that does not match what they do. This template is short, plain and made to be edited. Replace the words in square brackets.

Written by the Seezup team · Reviewed 9 November 2026 · For other online sellers ·

In shortCopy the text, fill the square brackets with what you really do, and delete anything you do not do. Only promise what you can keep.

The steps

Copy one section at a timeClick inside a box to select all its text, then copy it into your own policy page.
Fill every square bracketUse real numbers. A bracket left in place looks careless, and a number you cannot keep is worse than no number.
Delete what you do not doIf you do not allow checking before paying, remove that sentence. Do not keep wording for a promise you do not make.
Link it where customers decidePut a link from the product page, the checkout and the footer.
Date itWrite the date the page was last checked, and review it whenever your process changes.

Delivery

Delivery to every city in Pakistan is [free / PKR ___]. We send your order within [__] working days, and it reaches you in [__] working days after that. Working days are Monday to Friday, without public holidays. You will receive a message with your order number when your order is confirmed.

Payment and checking

You pay [when the parcel arrives, in cash / by bank transfer / by wallet]. [You may open the parcel and check it before you pay.] If the parcel is damaged or is not what you ordered, do not accept it, and message us the same day with a photo or a short video.

Returns and faults

You have [__] days after delivery to test your item. If it has a fault, message us with your order number and a photo or video of the fault. We will reply within [__] working days and tell you what happens next. [If we ask you to send the item back, we pay the return cost / you pay the return cost.] Items that are used beyond testing or damaged by use cannot be returned.

Contact

You can reach us at [phone / email / form link], [days and hours]. We reply within [__] working days.

General wording for small shops, not legal advice. Keep the version on your site in step with what you actually do.

Questions

Can I use this wording on my own shop?Yes, edit it to match what you really do. Please keep it truthful.

Sources and how this page is kept up to date

Delivery, payment and testing details are read from Seezup’s own published terms (how ordering works, returns) on the date shown.

Reviewed 9 November 2026. If a rule changes, this page changes with it. To correct something, use the contact page.

Quote, link to or embed this page

You are welcome to quote it, link to it, print it or put it on your own page. Please keep the link.

Link to paste into your article

<a href="https://www.seezup.com/learn/delivery-and-returns-policy-template-for-a-small-online-shop">A plain-language delivery and returns policy template for a small online shop in Pakistan (Seezup, updated 2026-11-09)</a>

As a sentence

Source: Seezup, A plain-language delivery and returns policy template for a small online shop in Pakistan, 9 November 2026 (https://www.seezup.com/learn/delivery-and-returns-policy-template-for-a-small-online-shop)

Put it on your page (it carries a link back)

<iframe src="https://www.seezup.com/embed/learn/delivery-and-returns-policy-template-for-a-small-online-shop" width="100%" height="460" style="border:1px solid #cfe6da;border-radius:12px" loading="lazy" title="A plain-language delivery and returns policy template for a small online shop in Pakistan"></iframe>

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