How to check a cash-on-delivery parcel before you pay
Cash on delivery lets you look before you pay. This checklist takes about three minutes at the door and protects you whichever shop you order from.
In shortLook at the outside, record a short video as you open it, compare the contents with your order, and pay only when everything matches. If it does not, do not pay, do not accept it, and message the seller the same day with your video.
The steps
- Ask the rider to waitTell the rider politely that you will check the parcel first. A few minutes is normal.
- Look at the outsideIs the package torn, wet, re-taped or very light for its size? Note anything odd before you open it.
- Read the labelThe name, phone number, address and order number should be yours. If not, it may be for someone else.
- Start a videoRecord a short video from the sealed parcel to the open box. If you ever need to raise a problem, this is the clearest proof you can have.
- Open it and compare with your orderCheck the item, colour, size, quantity and every accessory you were promised on the page you ordered from.
- Look for damageScratches, cracks, loose parts, stains or missing pieces. Turn the item over and look at every side.
- Check the details written on the productModel, size, material, voltage or plug type should match the listing. If a listing never stated them, note that too.
- If something is wrong, do not payDo not accept the parcel. Write down what is wrong with the rider present, and message the seller the same day with your video.
- If everything is right, pay the order amountPay exactly the amount on your order. Delivery should already be included if the shop said it is free. Keep the order message as your receipt.
- Keep the box and the videoKeep the packaging and the video until you have used the item and are happy with it, in case a fault shows up later.
How it works at Seezup
Delivery is free to every city in Pakistan, in 5 to 6 working days. You open and check the parcel first, then pay. You have 7 days to test the item. The steps are written on how ordering works and the returns page.
Questions
Can I open a parcel before paying in Pakistan?It depends on the seller and the courier. Ask before you order. At Seezup you open and check the parcel first and pay after, and delivery is free.
Should I record a video when I open the parcel?Yes. A short video from the sealed parcel to the open box is the clearest evidence if the item is wrong or damaged.
What if I find a fault after I have paid?Message the seller as soon as you see it, with photos or a video. At Seezup you have 7 days to test the item, and the steps for a case are written on the returns page.
Sources and how this page is kept up to date
- Delivery, payment and testing details are read from Seezup’s own published terms (how ordering works, returns) on the date shown.
Reviewed 9 November 2026. If a rule changes, this page changes with it. To correct something, use the contact page.
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